This post will probably read like spam, but....
GREAT website... click here to learn more!
In all seriousness, the website is a nice resource - it posts information on how to get to a live, actual person when voice connected to call centers of a variety of different companies. That's especially useful when you know your problem just isn't a problem automation can help....
...or you get cut off (either talking or on hold)...
...or don't find the right person to help you...
...or don't have the time to wade through their voice menus...
... or... well, you get the idea...
Anyway check it out: http://www.gethuman.com/us/
Automation systems are fine, in principle, and voice is great for high throughput (and especially that embodied by abstract thought, or requiring dialog), but generally poor for latency (compared to say, text, or the like) - so its not so great for user interfaces.
Futurists have been extolling the coming input revolution for a long time - but clearly speech recognition is/will be only a tiny, tiny part of solving the problem.
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